Production Operations
Your system is live and nobody is watching it. We set up monitoring, take on database administration, and step in when something breaks — so your team can stay on the product.
If any of this sounds familiar
- We find out something is down when a customer calls.
- The database got slow and nobody can say why.
- Backups run, but we have never once tried a restore.
- A disk filled up and no alert fired.
- The team that built it is gone, and now nobody dares touch anything.
What's included
Monitoring & alerting
Metric collection with Prometheus, dashboards in Grafana, and threshold-based alerts. You learn something broke before your customers do.
Database administration
PostgreSQL and MongoDB: performance analysis, index tuning, slow query tracking, replication setup, and version upgrades.
Backup & restore
Setting up the backup regime and — the part that actually matters — writing and rehearsing the restore procedure. An untested backup is not a backup.
Incident response
Stepping in when something breaks: finding root cause, restoring service, and shipping the fix that stops it recurring.
Capacity planning
Projecting resource needs against your growth curve. Disk, memory, and connection pools get extended before they hit the wall, not after.
Patch & upgrade management
Operating system, runtime, and dependency updates applied on a schedule. Security patches do not fall years behind.
Log management
Centralized collection, sensible retention windows, and enough structure that a post-incident investigation is actually possible.
Runbooks
Written response steps for the situations that recur. Whoever is on call does not have to improvise.
Technologies we use
- Prometheus
- Grafana
- PostgreSQL
- MongoDB
- Redis
How we work
Managed operations
A set monthly capacity covering monitoring, updates, database maintenance, and response. We keep production healthy.
System takeover
Whoever built it left, and there is no documentation. We map the setup, close the gaps, and take on the operations.
Health check
A one-off review across monitoring, backups, security, and performance, delivered as a prioritized report.
Frequently asked questions
Do you provide out-of-hours response?
Support scope is set in the agreement. We offer models that cover out-of-hours for critical systems; what level of response you actually need and what the target response time should be gets settled on the first call, against your real requirements. We do not write a commitment into a contract that we cannot keep.
How can you take over a system you have never seen?
A takeover always begins with a discovery phase: servers, services, dependencies, and access paths get mapped. At the end of it we have the system diagram and a risk list. Only then do we assume operational responsibility.
Which databases do you work with?
Primarily PostgreSQL and MongoDB, with Redis widely used as a cache and queue layer. If you run something else, we will tell you plainly on the first call — we do not claim depth we do not have.
We already have monitoring. Can you work with it?
Yes. If you have a working Prometheus and Grafana setup, we build on it. If you use something else, we work with that too. Replacing everything is rarely the right opening move.
We have our own team. Why bring in outside support?
On most teams, operations is the thing that comes second to shipping — until something breaks. We take that half so your engineers stay on the product. If you would rather build the capability in-house, we can train your team and hand it back in stages.
Related services
Tell us what you're trying to build.
The first call is technical — no slide deck. We listen to what you're running and tell you whether it's workable. We reply within 2 business days.